{"id":1169,"date":"2025-06-02T08:03:48","date_gmt":"2025-06-02T08:03:48","guid":{"rendered":"https:\/\/demo2.phonglinhmedia.vn\/chinh-sach-bao-hanh\/"},"modified":"2025-06-02T08:03:48","modified_gmt":"2025-06-02T08:03:48","slug":"chinh-sach-bao-hanh","status":"publish","type":"post","link":"https:\/\/demo2.phonglinhmedia.vn\/en\/chinh-sach-bao-hanh\/","title":{"rendered":"Ch\u00ednh s\u00e1ch b\u1ea3o h\u00e0nh"},"content":{"rendered":"

T\u00f4i c\u00f3 th\u1ec3 tr\u1ea3 l\u1ea1i s\u1ea3n ph\u1ea9m nh\u01b0 th\u1ebf n\u00e0o?<\/p>\n

1. B\u1eaft \u0111\u1ea7u tr\u1ea3 l\u1ea1i<\/h3>\n

\u0110\u0103ng nh\u1eadp v\u00e0o t\u00e0i kho\u1ea3n c\u1ee7a b\u1ea1n v\u00e0 v\u00e0o \u0110\u01a1n h\u00e0ng c\u1ee7a t\u00f4i. Ch\u1ecdn \u0111\u01a1n h\u00e0ng b\u1ea1n mu\u1ed1n tr\u1ea3 l\u1ea1i. Cho ch\u00fang t\u00f4i bi\u1ebft m\u1eb7t h\u00e0ng n\u00e0o b\u1ea1n mu\u1ed1n tr\u1ea3 l\u1ea1i v\u00e0 l\u00fd do. X\u00e1c nh\u1eadn vi\u1ec7c tr\u1ea3 l\u1ea1i c\u1ee7a b\u1ea1n.<\/p>\n

2. \u0110\u00ednh k\u00e8m nh\u00e3n tr\u1ea3 l\u1ea1i<\/h3>\n

\u0110\u00f3ng g\u00f3i c\u00e1c m\u1eb7t h\u00e0ng c\u1ee7a b\u1ea1n, s\u1eed d\u1ee5ng nh\u00e3n in s\u1eb5n t\u1eeb h\u1ed9p v\u00e0 d\u00e1n nh\u00e3n tr\u1ea3 h\u00e0ng l\u00ean tr\u00ean nh\u00e3n tr\u01b0\u1edbc \u0111\u00f3. Trong tr\u01b0\u1eddng h\u1ee3p b\u1ea1n l\u00e0m m\u1ea5t nh\u00e3n tr\u1ea3 h\u00e0ng, nh\u00e3n m\u1edbi s\u1ebd t\u1ef1 \u0111\u1ed9ng \u0111\u01b0\u1ee3c g\u1eedi qua email cho b\u1ea1n sau khi ho\u00e0n t\u1ea5t b\u01b0\u1edbc 1.
\n3. Nh\u00e2n vi\u00ean s\u1ebd li\u00ean h\u1ec7 v\u1edbi b\u1ea1n \u0111\u1ec3 l\u1ea5y h\u00e0ng tr\u1ea3 l\u1ea1i<\/p>\n

Nh\u00e2n vi\u00ean chuy\u1ec3n ph\u00e1t nhanh c\u1ee7a ch\u00fang t\u00f4i s\u1ebd li\u00ean h\u1ec7 \u0111\u1ec3 s\u1eafp x\u1ebfp th\u1eddi gian v\u00e0 ng\u00e0y nh\u1eadn h\u00e0ng tr\u1ea3 l\u1ea1i c\u1ee7a b\u1ea1n.<\/p>\n

Li\u00ean h\u1ec7 v\u1edbi D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ea1i service@qa.onlineshop.adidas.com n\u1ebfu c\u00f3 b\u1ea5t k\u1ef3 th\u1eafc m\u1eafc n\u00e0o v\u1ec1 vi\u1ec7c tr\u1ea3 h\u00e0ng.<\/p>\n

 <\/p>\n

Ch\u00ednh s\u00e1ch ho\u00e0n tr\u1ea3 l\u00e0 g\u00ec?<\/h4>\n

\u0110\u1ec3 tr\u1ea3 l\u1ea1i s\u1ea3n ph\u1ea9m, vui l\u00f2ng li\u00ean h\u1ec7 v\u1edbi D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u0111\u1ec3 y\u00eau c\u1ea7u tr\u1ea3 l\u1ea1i v\u00e0 \u0111\u1ea3m b\u1ea3o r\u1eb1ng b\u1ea1n l\u00e0m theo c\u00e1c h\u01b0\u1edbng d\u1eabn sau v\u1ec1 c\u00e1ch tr\u1ea3 l\u1ea1i s\u1ea3n ph\u1ea9m. Ch\u00fang t\u00f4i y\u00eau c\u1ea7u b\u1ea1n c\u0169ng \u0111\u00e1p \u1ee9ng c\u00e1c \u0111i\u1ec1u ki\u1ec7n sau: S\u1ea3n ph\u1ea9m c\u00f2n nguy\u00ean tr\u1ea1ng v\u00e0 bao b\u00ec. Trang ph\u1ee5c c\u00f3 g\u1eafn nh\u00e3n g\u1ed1c. Ph\u1ee5 ki\u1ec7n c\u00f3 \u0111\u1ea7y \u0111\u1ee7 c\u00e1c b\u1ed9 ph\u1eadn c\u1ee7a bao b\u00ec g\u1ed1c. Gi\u00e0y d\u00e9p c\u00f2n trong h\u1ed9p gi\u00e0y g\u1ed1c. Ch\u00ednh s\u00e1ch tr\u1ea3 l\u1ea1i \u0111\u1ed1i v\u1edbi kh\u1ea9u trang l\u00e0 g\u00ec? N\u1ebfu bao b\u00ec kh\u1ea9u trang ch\u01b0a \u0111\u01b0\u1ee3c m\u1edf, ngo\u1ea1i tr\u1eeb y\u00eau c\u1ea7u bao b\u00ec ch\u01b0a \u0111\u01b0\u1ee3c m\u1edf, ch\u00ednh s\u00e1ch tr\u1ea3 l\u1ea1i th\u00f4ng th\u01b0\u1eddng c\u1ee7a ch\u00fang t\u00f4i s\u1ebd \u00e1p d\u1ee5ng cho s\u1ea3n ph\u1ea9m n\u00e0y. N\u1ebfu bao b\u00ec s\u1ea3n ph\u1ea9m \u0111\u00e3 \u0111\u01b0\u1ee3c m\u1edf, s\u1ea3n ph\u1ea9m n\u00e0y kh\u00f4ng \u0111\u01b0\u1ee3c tr\u1ea3 l\u1ea1i, \u0111\u1ed5i ho\u1eb7c ho\u00e0n l\u1ea1i ti\u1ec1n v\u00ec l\u00fd do b\u1ea3o v\u1ec7 s\u1ee9c kh\u1ecfe, tr\u1eeb khi c\u00f3 l\u1ed7i s\u1ea3n xu\u1ea5t. Ch\u00fang t\u00f4i ch\u1ea5p nh\u1eadn tr\u1ea3 l\u1ea1i trong v\u00f2ng 30 ng\u00e0y k\u1ec3 t\u1eeb ng\u00e0y giao h\u00e0ng. Y\u00eau c\u1ea7u ho\u00e0n l\u1ea1i ti\u1ec1n cho b\u1ea5t k\u1ef3 m\u1eb7t h\u00e0ng n\u00e0o \u0111\u00e3 mua t\u1ea1i \u0111\u1ed1i t\u00e1c b\u00e1n bu\u00f4n ho\u1eb7c c\u00e1c \u0111\u1ea1i l\u00fd b\u00e1n l\u1ebb \u0111\u01b0\u1ee3c adidas \u1ee7y quy\u1ec1n kh\u00e1c s\u1ebd kh\u00f4ng \u0111\u01b0\u1ee3c ch\u1ea5p nh\u1eadn ho\u1eb7c ph\u00ea duy\u1ec7t. N\u1ebfu b\u1ea1n \u0111\u00e3 mua s\u1ea3n ph\u1ea9m t\u1ea1i m\u1ed9t trong nh\u1eefng \u0111\u1ea1i l\u00fd b\u00e1n l\u1ebb \u0111\u01b0\u1ee3c ch\u00fang t\u00f4i \u1ee7y quy\u1ec1n, vui l\u00f2ng li\u00ean h\u1ec7 v\u1edbi h\u1ecd v\u00ec h\u1ecd c\u00f3 ch\u00ednh s\u00e1ch tr\u1ea3 l\u1ea1i ri\u00eang.<\/p>\n

Ph\u1ea3i tr\u1ea3 l\u1ea1i s\u1ea3n ph\u1ea9m m\u1ea5t bao nhi\u00eau ti\u1ec1n?<\/h4>\n

Vi\u1ec7c tr\u1ea3 l\u1ea1i s\u1ea3n ph\u1ea9m l\u00e0 mi\u1ec5n ph\u00ed mi\u1ec5n l\u00e0 s\u1ea3n ph\u1ea9m c\u00f2n nguy\u00ean tr\u1ea1ng v\u00e0 bao b\u00ec. Qu\u1ea7n \u00e1o c\u00f3 g\u1eafn nh\u00e3n g\u1ed1c. Ph\u1ee5 ki\u1ec7n c\u00f3 t\u1ea5t c\u1ea3 c\u00e1c b\u1ed9 ph\u1eadn c\u1ee7a bao b\u00ec g\u1ed1c. Gi\u00e0y d\u00e9p n\u1eb1m trong h\u1ed9p gi\u00e0y g\u1ed1c v\u00e0 b\u1ea1n l\u00e0m theo h\u01b0\u1edbng d\u1eabn v\u1ec1 c\u00e1ch tr\u1ea3 l\u1ea1i s\u1ea3n ph\u1ea9m. B\u1ea1n c\u00f3 th\u1ec3 tr\u1ea3 l\u1ea1i \u0111\u01a1n h\u00e0ng tr\u1ef1c tuy\u1ebfn c\u1ee7a m\u00ecnh trong v\u00f2ng 30 ng\u00e0y k\u1ec3 t\u1eeb ng\u00e0y giao h\u00e0ng.<\/p>\n

Khi n\u00e0o t\u00f4i s\u1ebd nh\u1eadn \u0111\u01b0\u1ee3c ti\u1ec1n ho\u00e0n l\u1ea1i sau khi tr\u1ea3 l\u1ea1i \u0111\u01a1n h\u00e0ng?<\/p>\n

Ti\u1ebfn tr\u00ecnh ho\u00e0n ti\u1ec1n c\u1ee7a b\u1ea1n:<\/p>\n

1. Ch\u00fang t\u00f4i s\u1ebd x\u1eed l\u00fd vi\u1ec7c tr\u1ea3 h\u00e0ng c\u1ee7a b\u1ea1n<\/h3>\n

V\u00e0 \u0111\u1ea3m b\u1ea3o r\u1eb1ng h\u00e0ng \u0111\u1ee7 \u0111i\u1ec1u ki\u1ec7n \u0111\u1ec3 \u0111\u01b0\u1ee3c ho\u00e0n ti\u1ec1n<\/p>\n

2. Ng\u00e2n h\u00e0ng s\u1ebd g\u1eedi ho\u00e0n ti\u1ec1n<\/h3>\n

Th\u1ebb t\u00edn d\u1ee5ng\/ghi n\u1ee3: t\u1ed1i \u0111a 14 ng\u00e0y l\u00e0m vi\u1ec7c. Ch\u00fang t\u00f4i s\u1ebd g\u1eedi cho b\u1ea1n m\u1ed9t email kh\u00e1c ngay sau khi ch\u00fang t\u00f4i x\u1eed l\u00fd vi\u1ec7c tr\u1ea3 h\u00e0ng c\u1ee7a b\u1ea1n v\u00e0 ch\u1ea5p thu\u1eadn ho\u00e0n ti\u1ec1n. T\u1eeb th\u1eddi \u0111i\u1ec3m ch\u00fang t\u00f4i ch\u1ea5p thu\u1eadn ho\u00e0n ti\u1ec1n, ng\u00e2n h\u00e0ng c\u1ee7a b\u1ea1n v\u1eabn c\u1ea7n ph\u1ea3i x\u1eed l\u00fd. B\u1ea1n s\u1ebd nh\u1eadn \u0111\u01b0\u1ee3c ti\u1ec1n ho\u00e0n l\u1ea1i th\u00f4ng qua c\u00f9ng ph\u01b0\u01a1ng th\u1ee9c m\u00e0 b\u1ea1n \u0111\u00e3 s\u1eed d\u1ee5ng \u0111\u1ec3 thanh to\u00e1n cho s\u1ea3n ph\u1ea9m. Ch\u00fang t\u00f4i s\u1ebd ho\u00e0n l\u1ea1i ti\u1ec1n cho b\u1ea1n k\u1ec3 t\u1eeb ng\u00e0y ch\u00fang t\u00f4i nh\u1eadn \u0111\u01b0\u1ee3c \u0111\u01a1n \u0111\u1eb7t h\u00e0ng tr\u1ef1c tuy\u1ebfn c\u1ee7a b\u1ea1n tr\u1edf l\u1ea1i kho c\u1ee7a ch\u00fang t\u00f4i v\u00e0 \u0111\u00e3 ki\u1ec3m tra.<\/p>\n

T\u00f4i c\u00f3 \u0111\u01b0\u1ee3c ho\u00e0n l\u1ea1i chi ph\u00ed v\u1eadn chuy\u1ec3n n\u1ebfu tr\u1ea3 l\u1ea1i s\u1ea3n ph\u1ea9m kh\u00f4ng?<\/h4>\n

Ch\u00fang t\u00f4i s\u1ebd kh\u00f4ng ho\u00e0n l\u1ea1i chi ph\u00ed v\u1eadn chuy\u1ec3n c\u1ee7a b\u1ea1n, ngo\u1ea1i tr\u1eeb tr\u01b0\u1eddng h\u1ee3p tr\u1ea3 l\u1ea1i s\u1ea3n ph\u1ea9m l\u1ed7i. Chi ph\u00ed n\u00e0y s\u1ebd \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 sau khi nh\u1eadn \u0111\u01b0\u1ee3c t\u1ea1i kho c\u1ee7a ch\u00fang t\u00f4i v\u00e0 n\u1ebfu l\u1ed7i \u0111\u01b0\u1ee3c ch\u1ea5p thu\u1eadn, kho\u1ea3n ho\u00e0n l\u1ea1i c\u1ee7a b\u1ea1n s\u1ebd bao g\u1ed3m chi ph\u00ed v\u1eadn chuy\u1ec3n.<\/p>\n

T\u00f4i c\u00f3 bao nhi\u00eau ng\u00e0y \u0111\u1ec3 tr\u1ea3 l\u1ea1i \u0111\u01a1n h\u00e0ng c\u1ee7a m\u00ecnh?<\/h4>\n

B\u1ea1n c\u00f3 th\u1ec3 tr\u1ea3 l\u1ea1i h\u00e0ng \u0111\u00e3 mua t\u1eeb c\u1eeda h\u00e0ng tr\u1ef1c tuy\u1ebfn c\u1ee7a adidas trong v\u00f2ng 30 ng\u00e0y k\u1ec3 t\u1eeb ng\u00e0y giao h\u00e0ng, n\u1ebfu \u0111\u1ee7 \u0111i\u1ec1u ki\u1ec7n theo ch\u00ednh s\u00e1ch tr\u1ea3 h\u00e0ng c\u1ee7a ch\u00fang t\u00f4i.
\nTr\u1edf th\u00e0nh th\u00e0nh vi\u00ean v\u00e0 \u0111\u01b0\u1ee3c gi\u1ea3m gi\u00e1 10%<\/p>\n","protected":false},"excerpt":{"rendered":"

T\u00f4i c\u00f3 th\u1ec3 tr\u1ea3 l\u1ea1i s\u1ea3n ph\u1ea9m nh\u01b0 th\u1ebf n\u00e0o? 1. B\u1eaft \u0111\u1ea7u tr\u1ea3 l\u1ea1i \u0110\u0103ng nh\u1eadp v\u00e0o t\u00e0i kho\u1ea3n c\u1ee7a b\u1ea1n v\u00e0 v\u00e0o \u0110\u01a1n h\u00e0ng c\u1ee7a t\u00f4i. Ch\u1ecdn \u0111\u01a1n h\u00e0ng b\u1ea1n mu\u1ed1n tr\u1ea3 l\u1ea1i. Cho ch\u00fang t\u00f4i bi\u1ebft m\u1eb7t h\u00e0ng n\u00e0o b\u1ea1n mu\u1ed1n tr\u1ea3 l\u1ea1i v\u00e0 l\u00fd do. X\u00e1c nh\u1eadn vi\u1ec7c tr\u1ea3 l\u1ea1i c\u1ee7a […]\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[171],"tags":[],"class_list":["post-1169","post","type-post","status-publish","format-standard","hentry","category-policies"],"acf":[],"_links":{"self":[{"href":"https:\/\/demo2.phonglinhmedia.vn\/en\/wp-json\/wp\/v2\/posts\/1169","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/demo2.phonglinhmedia.vn\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/demo2.phonglinhmedia.vn\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/demo2.phonglinhmedia.vn\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/demo2.phonglinhmedia.vn\/en\/wp-json\/wp\/v2\/comments?post=1169"}],"version-history":[{"count":0,"href":"https:\/\/demo2.phonglinhmedia.vn\/en\/wp-json\/wp\/v2\/posts\/1169\/revisions"}],"wp:attachment":[{"href":"https:\/\/demo2.phonglinhmedia.vn\/en\/wp-json\/wp\/v2\/media?parent=1169"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/demo2.phonglinhmedia.vn\/en\/wp-json\/wp\/v2\/categories?post=1169"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/demo2.phonglinhmedia.vn\/en\/wp-json\/wp\/v2\/tags?post=1169"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}